Business texting & calling
Your business number, answered by the whole team.
Sonaline puts the texts and calls to your business line in one shared inbox — on the web and on Android — so every customer gets a reply from whoever is free, and nobody has to hand out a personal cell.
Texting
One inbox for every conversation.
Texts and pictures to your business number land in a shared inbox the whole team works from, with the tools a team needs to stay out of each other's way.
Shared, not scattered
Assign a conversation, leave an internal note the customer never sees, and see who replied — so nothing is answered twice or missed.
Reply on your schedule
Schedule a text for later, snooze a thread until it matters, keep saved replies for the questions you get every day, and set automatic replies for after hours.
Pictures and voice notes
Send and receive photos and voice notes. Attachments are kept with the conversation, and a voice note can be transcribed with a tap.
Calling
A phone for the same number.
Make and take calls on your business line from a browser or the Android app — and when you'd rather use your own cell, calls still show the business number.
- Softphone in the browser and on Android. Voice and video calls, a keypad, and your call history, wherever you're signed in.
- Calls from your cell, as the business. Callthrough places calls through your carrier so customers see the business number, not yours.
- Voicemail in the app. Listen to messages beside the texts from the same customer.
- Always reachable. Sonaline runs on its own network edge, so your inbox and phone stay up independently of any one office's phone system.
Security & control
Built for a business's customers.
Your customers' messages are your business's data. Sonaline treats them that way.
- Strong sign-in. Passkeys, authenticator-app codes, or your Google account.
- Retention you choose. Messages are deleted after the period your workspace sets.
- Opt-outs honoured. A customer who texts STOP is not texted again.
- Connects to your tools. An API and signed webhooks let your CRM send texts and hear about replies.
Ready to answer as a team?
Tell us about your business and we'll set up your workspace and number.